Terms and conditions of use

1. Your acceptance of this agreement

1.1. The Terms and Conditions apply to sales contracts with private and business customers through the website of Veetreo. The buyer confirms to have read and understood the Terms and Conditions by clicking the “Check-Box” before entering credit card details in the Checkout-Process.

1.2. The contract is complete when the buyer has paid for the goods in full and the payment has been confirmed. The order will be confirmed by Veetreo by separate communication.

1.3. The terms and conditions can be changed by Veetreo at any time without further notice.

2. Pricing & Shipping

2.1. All prices are stated in GBP, ex warehouse Veetreo, Unit 15G Elsecar Heritage Centre Wath Road, Elsecar Barnsley, S74 8HJ, exclusive of VAT.

2.2. Our prices are binding at the time of order. Veetreo always endeavours to provide current and accurate information on the Website. However, pricing errors may sometimes occur. We reserve the right to: (a) correct any prices or pricing errors at any time without prior notice or liability to you or any other person; (b) reject, correct, cancel or terminate any order, including accepted orders for any reason.

2.3. Shipping and packaging fee (S&P fee) will be listed separately. In cases where S&P fee is found to differ from the shown values after the item is packed for shipment, the buyer will be contacted immediately. This will also apply if the automated shipping charging system on our website makes a mistake with the amount charged.

2.4. Delivery is free for orders over £25.00. A charge of £3.75 is made for orders below this value. Some bulky or heavy items will incur an extra shipping charge. This will be stated in the description of the item.

2.5. Packages with free delivery are generally dispatched within 2 days after receipt of payment and are shipped via Royal Mail (2-3 working days) untracked with drop-off without signature. If you prefer a faster delivery by a tracked service with optional required signature, an additional cost will be applied and options will be available in the checkout system. If you choose a tracked service we will provide you with a link to track your package online.

2.6. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees for tracked services vary according to total weight of the shipment. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.


2.7. Orders over 30kg will be delivered by freight forwarder. Shipping costs will be charged depending on the delivery area upon advance. The final amount will be notified by email or phone when the product is ready.

3. Shipment

3.1. Delivery is made within 2-10 working days, depends on shipping zone. If any longer delivery time is necessary, the buyer will be informed immediately. A delivery delay does not entitle the buyer to claim damages or to cancel the contract.

3.2. Risk of delivery of goods shall pass to the buyer when the shipment has left Veetreo.

3.3. If a product, contrary to the web shop information is not on stock, the buyer will be contacted or the value of the missing item will be refunded.

4. Right of Withdrawal

4.1. Customers have the right to withdraw from the contract within 7 calendar days from receipt of goods in writing. The return shipment of goods is at the risk and expense of the buyer.

4.2. Contact Veetreo to ask for a returns authorisation number which is needed before any item is returned.

4,3. Any items returned without the authorisation number will not be accepted and the package risks being lost.

4.4. The Product must be returned in perfect condition, complete and in its original packaging. Otherwise we reserve the right to withhold a proportional value.

4.5. Address for returns: Veetreo UK, Unit 15G Elsecar Heritage Centre Wath Road, Elsecar Barnsley, S74 8HJ.

4.6. Exempt from the right of withdrawal are books and templates. Also, Special Order or items altered in any way specifically for the customer may not be returned.

5. Liability and warranty

5.1. The warranty is 12 months (excluded are wearing parts, batteries and other specifically labelled products). Claims must be made by means of a receipt or invoice. The return is at the cost and risk of the buyer.

5.2. Excluded from warranty are slight variations (colour, size and weight), normal signs of wear and damages caused by improper handling.

5.3. The buyer is obliged to inspect the goods immediately and report damages within 7 days.

5.4. In the case of a defect, the buyer has the right of free repair, an appropriate discount or replacement. The decision on this depends on the type of defect and will be made by Veetreo.

6. Payment

6.1. We accept Pay Pal, Credit Cards (Visa and Mastercard etc...), as well immediate wire transfer. The value will be charged immediately.

6.2. The goods remain property of Veetreo until payment has been made in full.

7. Governing law and Dispute Resolution

7.1. This Agreement, your access to and use of the Website, and all related matters are governed solely by the laws of the United Kingdom. Any dispute between you and Veetreo or any other person arising from, connected with or relating to the Website, this Agreement, or any related matters (collectively "Disputes") will be resolved before the British Court, and you hereby irrevocably submit to the original and exclusive jurisdiction of this court in respect of all Disputes.